EMT Practice Test

1. Question Content...

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Question1: Universal Containers needs to create price books for sales representatives in multiple regions.
How should the administrator meet this requirement?

Question2: The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.What type of report should be used in the dashboard component?

Question3: Universal Containers has four sales region: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of sales. Each of the VPs wants to have a dashboard emailed to them every IT Monday morning that contains components with only the data for their region. How can an administrator meet this requirement?

Question4: What do you need to configure on a profile to allow it to find duplicate records?

Question5: Both a sharing rule and an account team give Jose access to the Dixon Chemical account. The sharing rule gives him read access, and the account team gives him read/write access. Will Jose be able to edit the Dixon Chemical account?

Question6: The VP of Marketing is launching campaigns in each region to target accounts that do not have open opportunities. What reporting solution can an administrator set up to assist with this?

Question7: Leads come to universal containers from various sources and need to be assigned to the correct sales team. When a lead comes for the APAC region, it can be passed to an external partner if the sales director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead.
At the minimum, which combination of automation tools will be needed to meet these requirements?

Question8: Service Entitlements in Service Cloud help you to: Select 3

Question9: Developers at Universal Containers have created new custom objects and fields in a sandbox.
Records have also been created for these new objects. What should an administrator do to move these objects, fields , and records to a production environment ?

Question10: What must be considered in Communities for internal and external users. External users are using chatter. Choose 2

Question11: A user has pore with read-only permissions for the case object.
How can the user be granted edit permission for cases?

Question12: A sales manager would like a report of accounts with no closed/won opportunities in the last year. How can this requirement be met?

Question13: What is a capability of territory management?

Question14: To set the default level of access for users to be able to access each other's records, you would use:
Select one:

Question15: What permissions must be enabled on a profile to find duplicate records?

Question16: A system administrator has unchecked the setting "Enable Content Pack Creation". What can users do with content packs? Choose 1.

Question17: Suggest a feature that SFB Industries can enable to increase call deflection.

Question18: To setup the Entitlement Process what must you do ?

Question19: Select an option below that you would use to limit the number of records and assist with data consistency.

Question20: Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity. How can automation be used to help meet this requirement?

Question21: What permission would you need to locate duplicate records that you do not own in a custom object?

Question22: Universal Containers needs to use a different pricebook for sales representatives in each of the US, LATAM, EMEA, and APAC regions. What should the system administrator do?

Question23: Universal Containers wants only users from the sales department to have access to price books. How can an administrator meet this requirement?

Question24: Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes. How can an administrator meet this requirement?

Question25: Which text formula is correct to assign a value based on a custom lead field?

Question26: To set up entitlement management, including milestones, entitlement processes, and entitlement templates which two permissions need to be enabled?Choose 2 answers

Question27: Universal Containers uses a custom object to track services called Work Items with a lookup to Accounts. The Work Item records should only be visible by users that own the Account records.
Which sharing setting provides the correct visibility?

Question28: Sales representatives are reporting trouble syncing quotes with their related opportunities.
What is a possible explanation for this problem? Choose two

Question29: UC needs to use different a pricebook for sales representatives in US, LATAM, EMEA and APAC.
What should the system administrator do? Choose 1.

Question30: How is Salesforce Knowledge enabled for users that need access to article management?

Question31: How can the Social Accounts and Contacts feature be used to enrich Salesforce data?

Question32: Which of the following statements are true about an end user's forecast? (Select 3)

Question33: An administrator has uploaded a change set from a sandbox to a production organization and would like to add a missing component to the change set before deployment.
What option does the administrator have to modify the change set? Choose 2 answers.

Question34: Choose the Forecast schedule type that is a revenue projection that can be expressed in dollar amount, units of product family, or both.

Question35: Product is payed for once, but receive product in increments (1)

Question36: What object permission should the administrator provide for users to find duplicates under the lead object?

Question37: A system administrator wants to change the field type from a lookup field to a master-detail field. What must the system administrator check in order for the change to be implemented successfully?

Question38: Universal Containers uses Enterprise Territory Management to manage its sales territories. The sales managers want to see who the account is manually shared outside of territory rules.
How can the system administrator meet this requirement?

Question39: You can track only Assets sold by your company.

Question40: What are three characteristics of Dynamic Dashboards? (Select 3)

Question41: What permission do you need enabled to see the Find Duplicates button?

Question42: Universal Containers has setup a picklist dependency between Region and Zone on the Account object. The sales manager has requested that when a user selects a region a zone must also be selected. How can this be achieved?

Question43: What permission will you give a user without editing the profile itself?

Question44: Support Records with a specific record type needs the access restricted to only a Support Manager and four support users. What can you do as a system administrator?

Question45: Universal Containers has a requirement to report on opportunities where the probability has dropped beneath 50%. The administrator has created a custom checkbox as a way to identify these records. What else should the administrator do to meet this requirement?

Question46: James, a recruiting manager needs a picklist field implemented on the Position object done by the end of the week. Matt, the system administrator was too busy to fulfill the requirement.
What should Matt do, to prevent this from happening again?

Question47: What is a capability of Territory management? Choose 2 answers

Question48: Which three are capabilities of Collaborative Forecasting?

Question49: A Sales Manager needs to see a pipeline report based on standard industries. The company has 3 main groups of industries they sell into and the report needs to reflect this.
Which feature can be used to group the various standard
industries into groups on the report?

Question50: SFB Industries have a requirement to see how many cases are open at any one time over the year. How can this be achieved?

Question51: If using the Salesforce Data Loader, you need to use your username, password and:
Select one:

Question52: Users report that the industry picklist field is no longer visible on account records. What test can an administrator use to troubleshoot the issue?

Question53: How can an administrator improve the relevance of search results for support agents searching for knowledge articles to solve articles?
Choose 3 answers

Question54: The sales operations team has requested a new custom object with the following requirements:
The Sales Managers should have full access to all records created. The object's sharing default should be set to Private No new sharing rules should be created Which two options can the system administrator setup for the security for this object? Check 2 answers.

Question55: The administrator at Universal Containers needs to convert a lookup relationship to a master-detail relationship.
what should the administrator verify to ensure that the conversion is successful?

Question56: Universal Containers uses a custom object to track resources called Supply Items with a lookup to Accounts. The Supply Items records should only be visible by users that own the Account records. What sharing setting provides the correct visibility?

Question57: A Sales manager at SFB Industries would like to view the global company sales dashboard but be able to switch between a US EMEA & APAC view. How can this best be achieved?

Question58: Which features make repetitive actions in the Service Console quicker and easier for agents?
Select 3

Question59: A sales manager would like access to the following:
All closed/won opportunities in the last six months for each account the manager owns.
All cases created within the last six months for each account the manager owns.
What can the administrator create to meet these requirements ?

Question60: Universal Containers support team needs to track service level agreements for customers.
Today, they manually look up contacts by name when a customer calls. How can the administrator automate this process?

Question61: How to create a report showing Company growth Year after Year. What function to use ?

Question62: Which two values roll up the Hierarchy to the manager for both Customizable and Collaborative Forecasts? Choose 2 answers

Question63: How can you as a System Administrator enforce standardization of tags in libraries to prevent duplicate tags? Choose 2

Question64: On a monthly basis, an administrator would like to pull data related to service contracts from Salesforce to store elsewhere. Which two ways can an administrator accomplish this?Choose 2 answers

Question65: How are the detail records shared in a master-detail relationship?
Select one:

Question66: Universal Containers uses a Private Sharing model for Account. User A is on-boarded to User B's team and given the same profile and Role Both users own 20 Accounts but user User B is a able to see 40 Accounts whereas User A can only see the 20 that the own.
What are the possible reasons for this?

Question67: Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between Applicant and Position objects. Why will this action meet the requirement ?

Question68: Who can collaborate about your business with Salesforce Communities? Select 3

Question69: Salesforce Knowledge offers administrators the ability to fully customize the way an article type displays to an end user.

Question70: SFB Industries needs to use two Custom Objects Shipments & Shipment items. Every time a Shipment item is marked as packed, it needs to trigger a field update on the master shipment record. What kind of relationship and feature needs to be present for this to work?

Question71: How can you display a dynamic traffic light style image (Red Amber, Green) on the Lead Object, depending on a custom Lead Score field?

Question72: A customer object was created at Universal Containers to store information employees will need for their annual reviews. Only the employees should be able to access their records. The administrator has set Organization-Wide Defaults (OWD) to private for the object. These records are accessible by the employee's manager.
What additional step should the administrator take to remove the manager access to these records?

Question73: The best practice when creating Profiles is to:
Select one:

Question74: The administrator at universal containers has been asked to track training classes taken by employees. Employees may take several classes. The employee and class objects have already been created. How should the administrator relate the two objects?

Question75: Agents can file vacation leave request that must be approved by the manager. An agent is unable to submit the request. What could be the possible cause?

Question76: Which three actions can occur when an administrators clicks "save" after making a number of changes to Knowledge data categories in a category group and changing their position in the hierarchy? Choose three.

Question77: Universal Containers categorizes its accounts with one of two status values - Prospect or Customer. The administrator wants to automatically change the value from Prospect to Customer when an opportunity is won. Which two actions should the administrator take to accomplish this? Choose 2 answers

Question78: The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account. How can this be achieved? Choose 2 answers

Question79: A member of Universal Container's support team is assisting a sales rep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record. But the support member is unable to edit the opportunity.
What is the recommended solution to provide edit access to the opportunity?

Question80: Which value rolls up for both customizable and collaborative forecasting?

Question81: If your support process is not based on individual service contracts which steps should you perform when settling up entitlements?

Question82: Which deployment tool can be used to delete metadata from an organization? (choose 2 answers)

Question83: What type of data can be migrated between environments using change sets? Choose 2 answers

Question84: When removing test data from a new Developer Org using Mass Delete Records, why is it necessary to Mass Delete Accounts as the last step.
Select one:

Question85: A user has asked the Administrator at SFB Industries if they should have access to the salary field on the user object they should not. The Administrator has checked their profile and they do not have access to this field on field level security. Where else should they check?

Question86: Which of the following is true about the Salesforce Console for Sales? (Choose 3 answers)

Question87: What can a Sales Representative see once he clicks on the Forecast (Collaborative) tab? Select 4

Question88: When an Opportunity reaches a certain value new fields need to be displayed to collect more "high profile" information. How can this be automated inside of Salesforce?

Question89: SFB Industries is currently granting access to a number of users around the business to various reports and folders in Salesforce. They are currently granting access based on the specific users. Which feature in Salesforce can be used to make this more efficient?

Question90: SFB Industries are tightening up their forecasting procedure. Sales Managers would now like to see a submission of each users forecast at the end of each week.
Which feature will allow you to do this?

Question91: An administrator wants to allow users who are creating leads to have access to the Find Duplicates button. What lead object-level permission will the administrator need to provide these users?

Question92: An administrator has unchecked the "Enable contact pack creation" checkbox after users had created content packs. What is the impact of the change?

Question93: An Administrator is preparing to deploy change set into the production environment. Until the deployment is complete, only user with System Administrator profile should be allowed to access data in the production system. When any other user attempts to log in, a maintenance notice should be displayed instead. How can administrator meet this requirement?

Question94: What is an Article Type?

Question95: What is true about Territory Management? (Choose 2)

Question96: Which Visual Workflows element would you use to prompt a phone rep to wrap up a crossselling function and end the call with a customer?

Question97: Universal Containers has four sales regions: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of Sales. Each of the VPs wants to have a dashboard emailed to them every Monday morning that contains components with only the data for their region. How can an administrator meet this requirement?

Question98: Some users across the business in various departments need the ability to export reports. Which feature will best grant access to these users?

Question99: Universal Containers has a workflow rule that sends and email alert to the VP of Sales when a large deal is won. The VP is reporting that these emails are not being delivered.Which two tools should be used to determine the problem?

Question100: SFB Industries have set their Sales users profiles to read only on cases. But they have recently created a sharing rule that grants all sales users write access. What is true about the sales users level of access?

Question101: Universal Containers uses Salesforce Knowledge and has defined its category groups based on the regions of Europe, of Americas, Africa, and Asi a. The administrator needs to restrict visibility of each category to the sales representatives within each region. How should the administrator control access to these category groups?

Question102: What tool would you use if you wanted to create a report that would compare results over time based on specific criteria?

Question103: Universal Containers wants to track expense reports and expense line items. Values from expense line item records need to be aggregated and displayed on the expense record. What type of relationship should an administrator use to ensure that expense line items can be aggregated?

Question104: Which two options are allowed with Territory Management and the territory hierarchy, but NOT with the standard Role Hierarchy? Choose 2 answers